Recently, I purchased multiple computers from a well-known computer company, directly through their website. Nothing about the experience has been consistent.
Each time I call, a different person answers.
Each time I ask the same question, I get a different answer.
Some customer service reps make exceptions to make things easier; some do not.
Even common phrases like, your order is processing, have different meanings than every other vendor I’ve worked with.
Every person I spoke with during this process has been pleasant, even kind. But the overall experience has been frustrating, annoying and disappointing. Kindness means a lot, but inconsistency can undermine it.